Thank you for shopping with us. We are committed to ensuring your pet products are delivered safely, securely, and as quickly as possible. Please read our shipping and delivery policy carefully to understand how we handle your orders.
1. Order Processing Time
All orders are processed within [1–3 business days] after the order is placed (excluding weekends and holidays).
You will receive a confirmation email once your order has been processed and shipped.
In the event of delays due to high order volume or stock issues, we will notify you via email.
2. Shipping Rates & Methods
We offer several shipping options at checkout to fit your needs, including:
Standard Shipping: Estimated delivery in [3–7 business days]
Express Shipping: Estimated delivery in [1–3 business days]
Free Shipping: Available for orders over [£X or your regional threshold]
Shipping rates are calculated at checkout based on your location and selected method.
3. Delivery Areas
We currently ship to addresses within [Specify your region – e.g., the United Kingdom only]. We do not ship to P.O. boxes or international destinations at this time.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link to follow your package’s journey.
5. Delivery Delays
While we strive to meet all estimated delivery windows, please note that actual delivery times may vary due to:
Weather conditions
Carrier delays
Remote delivery locations
High seasonal demand
We are not liable for delays once your order has been handed to the shipping carrier.
6. Damaged or Lost Packages
If your order arrives damaged, incomplete, or appears to be lost in transit:
Include your order number and any relevant details or photos
We will investigate the issue and offer a resolution (replacement, refund, or reshipment)
7. Incorrect Address Information
Please double-check your shipping address at checkout. [Your Pet Store Name] is not responsible for packages delayed, lost, or returned due to incorrect or incomplete address details provided by the customer.
