At petssociety.shop, your satisfaction is our priority. We understand that sometimes a product may not be the perfect fit, and we’re here to make the return process as simple and stress-free as possible.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, unwashed, and in its original condition and packaging
The return request must be made within [3] days of receiving the product
Proof of purchase (receipt or order confirmation) is required
Note: Perishable pet items, opened food packages, grooming supplies, and customized products are not eligible for return unless defective or damaged.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
Pet food and treats (if opened or expired)
Used toys or bedding
Items damaged due to misuse or neglect
Gift cards and promotional items
3. Damaged or Defective Products
If your item arrives damaged or is defective, please notify us within [2] days of delivery. We may ask for a photo of the product and packaging to help us process the issue quickly.
